Frequently Asked Questions

Everything you need to know about your WelleCo US shopping experience.

What is your standard shipping policy for US orders?

We offer standard shipping on all domestic orders, typically arriving within 3-7 business days. Orders over $150 qualify for free shipping.

How do I initiate a return or exchange?

You can return unworn items with original tags within 30 days of delivery. Please visit our online returns portal to generate a prepaid shipping label.

Do you offer international shipping outside of the US?

Currently, the WelleCo US store exclusively serves customers within the United States. For international orders, please visit our global site.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics meet high standards for durability and environmental impact.